FAQs
I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 8 hours processing time for your order to ship out, average shipping times are 2 days.
Tracking numbers will be updated 4 hours after your order has been shipped. If you don't have a tracking number after 1 day please email us at lilachic960@gmail.com.
I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee, if the product is defect or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include product names and order numbers on the returned parcels.
Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.
I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm the correct address. If the given address is wrong we can change the address to the correct one within 24 hours.
How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 2 business days.
I have a question that wasn't answered, can you please help?
Absolutely! Please send us an email to lilachic960@gmail.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.
We try our best to ship items as fast as we can. Please allow 8 hours processing time for your order to ship out, average shipping times are 2 days.
Tracking numbers will be updated 4 hours after your order has been shipped. If you don't have a tracking number after 1 day please email us at lilachic960@gmail.com.
I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee, if the product is defect or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include product names and order numbers on the returned parcels.
Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.
I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm the correct address. If the given address is wrong we can change the address to the correct one within 24 hours.
How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 2 business days.
I have a question that wasn't answered, can you please help?
Absolutely! Please send us an email to lilachic960@gmail.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.
